Cases and Proceedings

Advisory actions, compliance reviews, and accessibility assessments conducted by the Web Standards Commission.

TechRetail Corp., In the Matter of

Tags: Accessibility | WCAG 2.2 Compliance | ADA Title III | E-Commerce | Screen Reader Compatibility

Last Updated: November 15, 2025

Case Status: Resolved

WEB STANDARDS COMMISSION, Advisory Body v. TECHRETAIL CORP., a Delaware corporation; and MARCUS CHEN, individually and as Chief Technology Officer of TECHRETAIL CORP.

WSC Matter/File Number: WSC-2025-00142

Action Type: Advisory Action | Compliance Assessment

Jurisdiction: United States (Nationwide E-Commerce Operations)

Case Summary

The Web Standards Commission conducted a comprehensive accessibility assessment of TechRetail Corp.'s e-commerce platform following multiple consumer complaints regarding barriers experienced by users with disabilities. The assessment identified 47 WCAG 2.2 Level AA violations including inaccessible checkout processes, missing alternative text on product images, keyboard navigation failures, and insufficient color contrast throughout the website. Following WSC's advisory findings, TechRetail Corp. voluntarily committed to a remediation plan addressing all identified barriers within 90 days and implementing ongoing accessibility monitoring.

Case Timeline

November 15, 2025

Resolution Agreement and Compliance Commitment (842 KB)

October 3, 2025

Accessibility Assessment Report - WCAG 2.2 Compliance Findings (1.24 MB)

August 22, 2025

Initial Complaint and Request for Advisory Review (356 KB)