Healthcare organizations must ensure patient portals, appointment systems, and health information are accessible to all patients, including those with disabilities.
Guidance by sector
Different industries face unique accessibility challenges and may have specific legal requirements. Find guidance tailored to your sector below.
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Healthcare
Hospitals, clinics, and health services
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Education
Schools, universities, and online learning
Educational institutions must provide equal access to learning materials, student portals, and online courses for students with disabilities.
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E-commerce & Retail
Online stores and retail websites
E-commerce websites must be accessible to allow customers with disabilities to browse products, complete purchases, and access customer service.
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Financial Services
Banks, insurance, and financial institutions
Financial institutions must ensure online banking, investment platforms, and insurance portals are accessible to customers with disabilities.
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Government
Federal, state, and local agencies
Government websites must be accessible under ADA Title II and Section 508. The DOJ has finalized new web accessibility requirements for state and local governments.
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Travel & Hospitality
Airlines, hotels, and travel services
Travel websites must provide accessible booking systems, flight information, and hotel reservations for travelers with disabilities.